Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
Type
Book
Authors
ISBN 10
0060920092
ISBN 13
9780060920098
Category
Unknown
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Publication Year
1990
Publisher
Pages
256
Description
Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge• Devise a service strategy• Get top managers to behave like customer service fanatics• Concentrate on motivating and training employees• Design products and services that make good customer service possible• Invest in service infrastructure• Monitor achievement of customer service goals - from Amzon
Number of Copies
1
